Privacy Policy

Effective Date: [July 1, 2026]
Last Updated: [October 1, 2026]

At [Shaanti Foods (BD) Limited] (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.shaantifoods.com] (the “Site”), purchase our products (including our dried mangoes), read our blog, or interact with our online services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our Site.

A. Personal Data You Provide Directly to Us

We collect personally identifiable information that you voluntarily provide to us when you:

Register an account on the Site.
Place an order for products (e.g., name, shipping address, billing address, payment details, phone number, and email address).
Subscribe to our newsletter or blog updates.
Fill out a contact form or request customer support.

B. Automated Information and Tracking Data

When you visit our Site, our servers may automatically log standard data provided by your web browser, such as:

Your IP address, browser type, and operating system.
Pages viewed, time spent on pages, and links clicked.
Referring websites or search engines used to find our Site (for SEO and analytics purposes).
Device information and location data.

C. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to analyze site traffic, personalize content, and improve your shopping experience. For detailed information, please refer to Section 8 below.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

Fulfilling Orders: Processing transactions, arranging global shipping, and providing order status updates.
Customer Support: Responding to inquiries, comments, and troubleshooting issues.
Website Optimization & SEO: Analyzing user behavior and site performance to improve our blog, product offerings, and search engine visibility.
Marketing Communications: Sending promotional emails, special offers, and newsletter updates (only if you have opted in).
Security & Fraud Prevention: Protecting our business and users against unauthorized access and illegal activities.
Legal Compliance: Complying with applicable international laws, regulations, and tax requirements.

3. Legal Basis for Processing (For EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using your personal data depends on the information concerned and the context:

Contractual Necessity: To perform a contract with you (e.g., delivering your order).
Consent: When you explicitly agree to receive our newsletters or accept cookies.
Legitimate Interests: To improve our services, secure our website, and optimize marketing efforts, provided these do not override your fundamental rights.

4. Sharing and Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with trusted third-party service providers who assist us in operating our business, such as:

Payment Processors: To securely process payment transactions (e.g., credit card processors).
Logistics & Shipping Partners: To deliver your purchased products internationally.
Analytics & Marketing Providers: Tools (such as Google Analytics) that help us understand site usage and run SEO/marketing campaigns.
Legal Obligations: If required by law, subpoena, or government order to protect our rights and user safety.

5. International Data Transfers

Our operations and service providers are located globally. Your information may be transferred to, stored, and processed in countries outside of your country of residence, where data protection laws may differ. We take appropriate safeguards to ensure your personal data remains protected in accordance with this Privacy Policy.

6. Data Security and Retention

Security: We implement industry-standard administrative, technical, and physical security measures (including SSL encryption) to protect your personal information. However, no online transmission or storage system is 100% secure.
Retention: We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or tax obligations.

7. Your Data Protection Rights

Depending on your location (e.g., GDPR in Europe, CCPA in California), you may have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your personal information.
Right to Restrict or Object: Object to or restrict our processing of your personal data.
Right to Opt-Out: Unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link in the email.

To exercise any of these rights, please contact us using the details in Section 11.

8. Cookies Policy

We use essential, analytical, and marketing cookies to enhance your experience. You can choose to accept or decline non-essential cookies via our website’s cookie banner or through your browser settings. Note that disabling certain cookies may affect the functionality of our EC shopping features.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 16 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Company Name: Shaanti Foods (BD) Limited
Website: https://www.shaantifoods.com
Email: contact@shaantifoods.com
Address: Jogitala, Bason, Gazipur Sadar, Gazipur, Bangladesh